Appointments

Online Bookings

Please click on the green ‘Book appointment’ HotDoc link on the left.

General Medical Appointments

The quickest and easiest way to make a general medical appointment is to click on green ‘Book appointment’ HotDoc link

Please note that if you phone the Reception staff there may be a lengthy wait.

We have three types of general medical appointments. When making a booking, please specify whether you feel you require a standard appointment or a long appointment (see below for descriptions of types of appointments). You can select the type of booking required in the HotDoc link.

Standard appointments:

Up to 15 minutes for one single concern/issue.

Long appointments:

Long appointments (up to 30 minutes) are required for:

Two or more concerns/issues
Pap smears
Travel advice and vaccinations
Family and emotional issues
Mental Health Care Plans and Chronic Disease Management Plans
Medical and Insurance forms
Minor procedures including removal of lumps and bumps
Annual health checks

Extended appointments:

Extended appointments (30-45 minutes) are required for:

‘Over 75’ health assessments

This service is bulk-billed and can be booked by phoning reception.

New Patients

Please arrive 10 minutes before your appointment time to fill in a registration form. Click here to download this form if you wish to pre-complete and bring it when you attend your first appointment.

Urgent Problems

We try to accommodate patients with urgent problems – please let us know the urgent nature of your problem when you call to make an appointment.

Cancellations

Please let us know if your appointment is no longer required as appointments are sometimes difficult to make and we would like to be able to offer them to other patients who may be unwell.

Missed appointments may incur a “failure-to-attend” fee, which must be settled prior to any further appointments.

Walk In Appointments

Patients who walk in without an appointment will be seen as soon as possible if a doctor is available or offered an appointment convenient to the patient.

Please be aware that scheduled appointments must take priority over patients who walk in without an appointment.

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Home Visits

Home visits are routinely provided by our locum service, which operates outside usual practice hours. They can be contacted on 13 SICK (13 7425) or 03 9429 5677.

Depending on individual circumstances, home visits may be provided at the discretion of your treating doctor. Please discuss this directly with your doctor.