Frequently Asked Questions

Can I get a repeat prescription without an appointment?

If you require a repeat prescription you will need to make either a face to face appt with the doctor or arrange a telehealth appt.  This is to ensure appropriate ongoing patient care.

Standard consultation fees apply.

 

Can I get a referral without an appointment?

All referrals new and ongoing require an appt.  The GP needs to assess your symptoms to decide the best course of action, which may include referral to a specialist or for ongoing referrals whether you still need to see a specialist. You do not require a referral to see a specialist but having one makes the consult claimable, at least in part, through Medicare thus reducing your costs. It is an offence to back date a referral so you will need to arrange one before your specialist visit.

         New referrals will require a face to face appointment and ongoing referrals may be possible with a telehealth appointment.

Standard consultation fees apply.

 

Can I leave a message for a doctor?

Patients can leave a message with reception staff.
Doctors will return calls when convenient or will instruct reception staff to return a call.
Doctors will not be interrupted during consultations unless the matter is urgent.

 

Why do doctors run late? It is so frustrating!

Our wait times are on average under 10 minutes, but unfortunately doctors do sometimes run late. We make every effort to run to time but a patient’s health concerns can be unpredictable. Some of the reasons doctors run late include: medical emergencies, complex medical needs booked in standard appointments not allowing enough time, previous patient(s) arrived late for their appointment, interruptions via phone calls, pandemics or simply previous patients needed a little extra care and attention. Many of these things we cannot control, our doctors endeavour to give all our patients the time and attention they require.